The Poison Promise

We promise that your shopping experience with us will be pleasant and rewarding, and our quality fashion apparel will bring you both comfort and delight.

To ensure you the best possible experience, we promise:
  • To offer you only the highest quality fashion apparel that will help you to look and feel your best.
  • To deliver your purchases securely and swiftly, and with complimentary shipping.
  • To help you with any questions regarding size, fit, and which Poison apparel may be best for you.
  • To promptly respond to any questions you may have regarding your orders or purchases.
  • To stand behind our promise with a 100% satisfaction guarantee.

If for any reason you are dissatisfied with your purchase, you can return unused items within 30 days from your purchase date for a refund or exchange.



Instructions for Returns & Exchanges

Please print the Return & Exchange Form.

Returns can be sent to the following address:

Poison Lingerie

2342 Shattuck Ave

Suite 908

Berkeley, CA 94704


You can contact us 24 hours a day, 7 days a week with any questions or feedback you may have at customerservice@poisonlingerie.com.